COVID-19 Support //

We're here to help. Check out our tools and tips on how to stay in control of your electricity costs, and if you need support with paying your power bill please contact us.

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No matter what, we're here for you.

No matter what, we're here for you.

Worrying about money and bills is stressful, but you're not alone. When times are tough, our team is here to listen and help. We understand life can throw all sorts of curve balls, and we have the tools to support you - so please reach out. You can also read about our Consumer Care Policy here.

Finding it hard to pay?

If you are struggling to pay your bills, please reach out - our team is here to help.

Call us on 0800 10 18 10 or 09 475 7234 from your mobile or email us to discuss your situation, or use this form to send us a few details so we can be in touch with a plan that suits your circumstances.
Financial Support.<br>

Financial Support.

Find out how you can get extra financial or budgeting support.
 
Find out more
Energy Saving Tips.

Energy Saving Tips.

Find out how to manage your energy usage with our energy saving tips.
See tips
Meet Hiko. <br>

Meet Hiko.

Meet Hiko - he’s not your typical chatbot. Take a look at how Hiko can help you get more done in a flash.
 
Meet Hiko
GLOBUG.<br>

GLOBUG.

GLOBUG is our prepay electricity alternative, so you can pay as you go and keep on top of payments.  
Find out more
Medically Dependent.

Medically Dependent.

If someone in your household is dependent on mains electricity for critical medical support (for example, for the use of medical equipment) and the loss of electricity could result in loss of life or serious harm, it's vital you let us know.
 
Let us know
Paying your bill.

Paying your bill.

Everyone’s preferences are different, so we offer a variety of ways to pay your bill. Choose the one that suits you, or watch a short video on how to understand your bill.
 
Find out more
Deceased Estates.

Deceased Estates.

It's tough losing a loved one. If a Mercury customer you know has passed away, let us know - we'll help sort out their account.
 
Find out more
Outages and faults.

Outages and faults.

Find out who to call, and how to prepare in case the power or hot water goes out.
 
Find out more
Managing your account.

Managing your account.

1. MY ACCOUNT
Stay up to date with your account online, manage your bill, update your payment methods or move house - all through My Account.

2. USAGE TOOLS
Keep track of how your household is using energy, find tips on ways to save, and how to earn Mercury Dollars towards your bill.

3. MOBILE APP
Manage your account and earn Mercury Dollars to help pay your bill, with our app.

COVID-19 Assistance.

All Aucklanders from Mercer up to Te Hana that are affected by COVID-19 can reach out to the Ministry of Social Development (MSD) to get help with;

o Accommodation
o Employment
o Financial Assistance
o Food & Health

Please reach out directly to the Ministry of Social Development and call 0800 559 009 for any assistance.
More COVID-19 help
Get in touch.

Get in touch.

If you need help, we want to hear from you.

Call us on 0800 10 18 10 or 09 475 7234 from your mobile, or check out our frequently asked questions for more helpful information.
Email us Browse our FAQs



Other Support Available.

MoneyTalks (FinCap)

MoneyTalks (FinCap)

MoneyTalks offers free confidential budgeting advice through financial mentors who help to understand your financial situation, connect with support services, and develop a budget.
Moneytalks
EnergyMate

EnergyMate

EnergyMate offers a free in-home energy coaching service for households struggling to pay their power bill or keep their home warm.
 
EnergyMate
Work and income

Work and income

WINZ offers financial support, including help managing outstanding bills and bringing debt down to a more manageable level.

WINZ
Citizens Advice Bureau

Citizens Advice Bureau

Free, confidential, independent information and advice to help people know what their rights are and how to access services they need.

Citizens Advice Bureau
Sorted.org.nz

Sorted.org.nz

A free online service powered by CFFC (Commission for Financial Capability) offering budgeting tools, advice and guides to help New Zealanders get ahead financially.
sorted.org.nz
Salvation Army

Salvation Army

Free budgeting advice, food and clothing assistance, life skills programmes and other comfort and support.

Salvation Army
Habitat for Humanity

Habitat for Humanity

Habitat Curtain Bank provides curtains to low-income whanau with up to 14 curtains for their whare. Download and submit the Curtain Bank referral form to apply.
Habitat for Humanity